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Plumbing Careers at Benjamin Franklin Plumbing®

Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

JOB SUMMARY

This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.

JOB DUTIES

Manages the dispatch board to keep field personnel on the move, servicing clients and generating revenue
Makes every effort to compress call scheduling to effectively maximize productivity and revenue
Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
Re-schedules appointment times at client’s convenience as necessary
Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Plumber
Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the “Right” Plumber is sent to the “Right” appointment
Shares responsibility to ensure that all Plumbers arrive at their designated appointments on time
Debriefs with Plumbers upon completion of jobs to identify any outstanding client satisfaction issues
Enters equipment type and age information for systems into SuccessWare

MINIMUM REQUIREMENTS

High school diploma or equivalent required
Must have good computer software skills
Prior customer service experience preferred
REQUIRED Service Titan experience
REQUIRED 2-3 years, minimum experience as a dispatcher in the trades

Compensation: $25.00 - $30.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Join the Benjamin Franklin Plumbing Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.

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