- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
As a Call Center Customer Service Representative, you will serve as the first point of contact for our customers. You will handle inbound calls, provide assistance, schedule appointments, and ensure that customer inquiries are addressed promptly and professionally. A positive attitude, excellent communication skills, and a problem-solving mindset are essential for success in this role.
- Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, and obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customer issues
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Resolve customer service complaints by referring and assigning tasks to appropriate point of contact for resolution
- Complete booking forms, prepare change of address records and issue service order requests
- Refer unresolved customer grievances to designated departments for further investigation
- Determine charges for requested services, quote trip charges and arrange for billing or payment
- Contact customers to respond to inquiries and to notify when technicians are in route
- Solicit sales of new or additional services or product offerings
- Must be extremely detail oriented and able to accurately process transactions
- Perform other duties as assigned by management
- Field Routes experience preferred
- High school diploma or general education degree (GED)
- Previous call center, customer service experience preferred.
- Field Routes experience is a PLUS
- Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Ability to work with Microsoft Office (Word, Excel and Outlook) and other company provided software with minimal supervision
- Ability to work on desktop computers and phone system
- Ability to speak and communicate with others to convey information effectively
- Ability to apply critical thinking skills of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Possess a service orientation by actively looking for ways to help people.
- Eligibility for health, vision and dental coverage, 401(k) plan and flexible spending accounts, subject to plan terms
- Eligibility for benefits such as life insurance, short- and long-term disability and long-term care, subject to applicable waiting periods
- Paid time off (PTO) earned on an accrual basis after 90 days of employment
- Company-paid holidays
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
Lawton Group is an Equal Opportunity Employer which makes employment decisions without regard to race, color, sex, age disability or marital status. This Company also complies with the Americans with Disabilities Act of 1990. During the interview process, you may be asked questions concerning your ability to perform job-related functions. This Company reasonably accommodates qualified individuals with disabilities and bona fide religious beliefs.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Join the Benjamin Franklin Plumbing Team!
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.
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Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
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Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
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Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.
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