Client Care Representative/Dispatcher

Location

Sherman

Type

Full Time

Benefits:

Retirement Benefits
Dental insurance
Health insurance
Paid time off
Training & development

Plumbing Careers at Benjamin Franklin Plumbing®

Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

JOB SUMMARY

This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Need an individual who is driven to produce results and impact the long-term growth of the business.

JOB DUTIES

Organizes and builds out processes for efficiencies
Ensures the office has the right materials to accomplish day-to-day operations
Send invoices and follow up to collect money if needed
Other computer or customer-related duties as assigned
Ensures personal ownership of calls and turns them into appointments every time
Log all calls, quotes and won or lost reasons for bids
Outbound to customers validating satisfaction, upcoming appointments, and any other communication
Follows up on calls that were not booked to see if we can earn business
Coordinates pulling of permits and inspections
Notify clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
Re-schedules appointment times at client’s convenience as necessary
Manages social media accounts for business to improve company awareness
Builds processes for third party lead generation
Replies to emails and incoming calls
Manages Constant Contact list and builds email campaigns with plumbers
Collect data on call volume, jobs completed, jobs quoted, and any customer related activity
Manages job board and updates inventory, employee salary for proper job costing
Makes every effort to compress call scheduling to effectively maximize productivity and revenue
Manages auto-scheduler application

MINIMUM REQUIREMENTS

High school diploma or equivalent required
Above-average verbal and telephone communication skills are essential
Must have good computer software skills
Prior customer service experience preferred
Business Development experience

Compensation: $18.00 - $22.00 per hour

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.

Benjamin Franklin Plumbing of Sherman, TX

Join the Benjamin Franklin Plumbing Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!