Dispatcher

Location

Wilmington

Type

Full Time

📞 Experienced Dispatcher Wanted
2+ years of dispatching experience,— Join Our Winning Team!

One Hour Heating & Air and Benjamin Franklin Plumbing are growing fast, and we’re looking for an Experienced Dispatcher who knows how to keep a fast-paced service team running smoothly!

If you’ve worked in HVAC, plumbing, or home services dispatching, and you know how to keep technicians busy, customers happy, and the day flowing right — we want you on our team!

🚨 What You’ll Be Doing:

Dispatching and managing service calls for HVAC and plumbing techs to ensure efficient routes and high productivity.
Communicating with customers to confirm appointments, update arrival times,Job Debriefs, keeping tech motivated,invoicing and handle scheduling changes.
Working closely with service managers and call takers to maximize revenue opportunities and fill the board.
Monitoring technicians throughout the day to adjust schedules as needed for emergencies or priority calls.
Handling high-pressure situations with calm and professionalism — you’ll be the heartbeat of our daily operation!
Ensuring world-class customer service from first call to final invoice.

🛑 What We’re Looking For:

1-2+ years of dispatching experience, preferably in HVAC, plumbing, or home services.
Someone who can think fast, solve problems, and manage a busy schedule with confidence.
Strong communication skills — you’ll be in constant contact with both techs and customers.
Organized and detail-oriented — you know how to keep track of every moving part.
Able to stay calm under pressure and prioritize urgent calls.
Comfortable using dispatching and CRM software (we’ll train you on ours).

💲 What We Offer:
A positive, team-first work environment — we work hard and have fun doing it!
Growth opportunities as we continue to expand!

📞 Ready to Take Charge of the Board? Apply Now!

Join One Hour Heating & Air and Benjamin Franklin Plumbing — where great service starts with great dispatching. If you’re ready to be a key part of a winning team, we want to meet you!

Benefits

100% paid medical for employee
401K with 100% match up to 4% of salary
10 days PTO to start, 15 after 5 years
6 Paid Holidays
Access to Dental, Vision and Disability insurance
Amical professional workplace.

Compensation: $45,000.00 - $52,000.00 per year

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.

Benjamin Franklin Plumbing of Wilmington, DE

Join the Benjamin Franklin Plumbing Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!