Customer Service Representative

Location

Bentonville

Type

Full Time

Replies within 24 hours

Benefits:

Bonus based on performance
Company parties
Competitive salary
Opportunity for advancement
Paid time off
Parental leave

Job Posting: Customer Service Representative/Dispatcher - Benjamin Franklin Plumbing of NWA

Position Title: CSR/Dispatcher
Location: Northwest Arkansas (NWA)
Employment Type: Full-Time
Posted Date: March 10, 2025

About Benjamin Franklin Plumbing of NWA:
At Benjamin Franklin Plumbing of NWA, we pride ourselves on delivering punctual, professional, and reliable plumbing services to our community. As a trusted name in the industry, we are committed to exceptional customer service and operational excellence. We are looking for a dedicated Customer Service Representative (CSR)/Dispatcher to join our team and help us continue to exceed our customers' expectations.

Job Summary:
The Customer Service Representative (CSR)/Dispatcher is the first point of contact for our valued customers and plays a critical role in ensuring smooth daily operations. This position is responsible for answering customer inquiries, scheduling service appointments, and dispatching efficiently. The ideal candidate is a team player with excellent communication skills, a customer-first mindset, and experience with ServiceTitan or other CRM software.

Key Responsibilities:

Answer incoming customer calls and emails promptly and professionally, addressing inquiries, and scheduling.
Schedule and dispatch to customer locations, optimizing routes and ensuring timely arrivals.
Utilize CRM software to manage service requests, track technician progress, and update customer records.
Communicate effectively with customers and technicians to provide updates, confirm appointments, and ensure satisfaction.
Maintain accurate records of customer interactions, service requests, and technician assignments in CRM Software.
Collaborate with the team to ensure efficient workflow and support overall company goals.
Perform administrative tasks as needed, such as, generating invoices, and updating customer information.

Qualifications:

Previous experience as a Customer Service Representative, Dispatcher, or similar role.
Knowledge of ServiceTitan or other CRM software is strongly preferred.
Excellent verbal and written communication skills with a focus on customer satisfaction.
Understand dispatching for profit.
Strong organizational and multitasking abilities, with attention to detail.
Ability to work in a fast-paced environment.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general computer skills.
A positive, team-oriented attitude and a commitment to delivering exceptional service.
High school diploma or equivalent required; additional education or certifications in customer service or dispatching are a plus.

Preferred Skills:

Experience in call taking, dispatching, or logistics.
Familiarity with dispatching software and CRM systems.
Ability to learn quickly and adapt to new technologies and processes.
Bilingual is preferred.

What We Offer:

Competitive salary and benefits package tailored to your needs.
Opportunities for growth and professional development within a supportive team environment.
Training on ServiceTitan and other relevant tools for candidates with limited experience.
A positive, collaborative workplace culture that values integrity and customer satisfaction.

How to Apply:
If you are passionate about delivering exceptional customer service and thrive in a dynamic, fast-paced environment, we want to hear from you! Please submit your resume and a brief cover letter with the subject line: "CSR/Dispatcher Application - Benjamin Franklin Plumbing NWA."

Application Deadline: March 31, 2025

Benjamin Franklin Plumbing of NWA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Compensation: $45,000.00 - $49,000.00 per year

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.

Benjamin Franklin Plumbing of Bentonville, AR

Join the Benjamin Franklin Plumbing Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!