Client Care Representative

Location

Novato

Type

Full Time

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
Plumbing Careers at Benjamin Franklin Plumbing®
Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.
 
JOB SUMMARY
This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.

JOB DUTIES
  • Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
  • Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
  • Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
  • Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
  • Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls
MINIMUM REQUIREMENTS
  • High school diploma or equivalent required
  • Above-average verbal and telephone communication skills are essential
  • Must have good computer software skills
  • Prior customer service experience preferred
 
Compensation: $20.00 - $24.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits.  All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.

Company Website: www.benjaminfranklinplumbing.com

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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.