- 401(k) matching
- Bonus based on performance
- Company parties
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
JOB SUMMARY
- Organizes and builds out processes for efficiencies
- Ensures the office has the right materials to accomplish day to day operations
- Sends invoices and follows up to collect money if needed
- Other computer or customer related duties as assigned
- Ensures personal ownership of calls and turns them into appointments every time
- Log all calls, quotes and won or lost reasons for bids
- Outbound to customers validating satisfaction, upcoming appointments, and any other communication
- Follows up on calls that were not booked to see if we can earn business
- Coordinates pulling of permits and inspections
- Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
- Re-schedules appointment times at client’s convenience as necessary
- Manages social media accounts for business to improve company awareness
- Builds processes for third party lead generation
- Replies to emails and incoming calls
- Manages Constant Contact list and builds email campaigns with plumbers
- Collects data on call volume, jobs completed, jobs quoted, and any customer related activity
- Manages job board and updates inventory, employee salary for proper job costing
- Makes every effort to compress call scheduling to effectively maximize productivity and revenue
- Manages auto-scheduler application
- Monday – Friday 8am to 4pm
- Potential for overtime/bonuses for evening or weekend work
- Potential work from home opportunity
- High school diploma or equivalent required
- Must have excellent computer software skills
- Excellent people skills
- Prior phone customer service experience
- Prior marketing experience preferred
- 3-5 years of general office work
Join the Benjamin Franklin Plumbing Team!
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.
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Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
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Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
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Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.
(if you already have a resume on Indeed)