Service Coordinator Wilmington

Future Opening: Service Coordinator

Full Time • Wilmington
We need a Service Coordinator to help us run the field operations of our residential focused plumbing company, Benjamin Franklin Plumbing. Somebody that can handle the administrative aspect of a service a call soup to nuts, that is, answer the customers call thru posting the payment and everything in between.  Your management of the company's calendar ensures we keep our punctual promise to the customer. It's a big job but you will get plenty of support and a great bunch of plumbers to work with.   
 
JOB DUTIES
  • Support the customer my taking their call and accurately imputing their relevant information related to their specific situation
  • Support the field tech by relaying customers information and situation
  • Manage the company calendar to ensure the commitments made from the field are followed thru with
  • Back-office accounting including but not limited to:
    • Purchase Order / Vendor Statement Reconciliation 
    • Invoicing, Statements and Accounts Receivable 
  • Service agreement management 

MINIMUM REQUIREMENTS
  • Results from the pre-interview assessment show a high likelihood of success in the job. 
  • High School Diploma, prefer some technical college experience. 
  • Proficient in Microsoft Word and Excel 
  • Bookkeeping experience a plus 
  • Ability to work overtime as needed including one weekend every 4-6 weeks
Benefits
  • 100% paid medical for employee
  • 401K with 100% match up to 4% of salary
  • 10 days PTO to start, 15 after 5 years 
  • 6 Paid Holidays
  • Access to Dental, Vision and Disability insurance
  • Amical professional workplace. 
 
Compensation: $23.00 per hour




Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits.  All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.

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Why Should You Join Us?

Competitive Pay
Growth Opportunity
Company Benefits
Extensive Training
Incentive Programs
Flexible Scheduling