Benefits:

401(k)
401(k) matching
Dental insurance
Employee discounts
Free uniforms
Health insurance
Vision insurance

Benjamin Franklin Plumbing

We are a growing, multi-location plumbing service and repair company dedicated to providing our clients with reliable, high-quality service. As we continue to expand, we're looking for talented individuals to join our team and help us maintain the standard of excellence our clients count on. If you're looking for a rewarding career in a positive environment, we'd love to hear from you.

Job Summary

The Client Care Representative is the first point of contact for our clients, responsible for answering incoming calls and scheduling service appointments with professionalism and efficiency. This role may also support technician dispatch for scheduled service and maintenance calls. The Client Care Representative reports directly to the General Manager.

Job Duties

Answer incoming client calls promptly, professionally, and with a warm, positive tone
Follow company call scripts and standards to ensure a consistent client experience
Schedule service appointments accurately and efficiently, maintaining a high booking/closure rate
Assist with dispatching technicians to scheduled service and maintenance appointments as needed
Communicate clearly and professionally with clients and team members at all times
Accurately document client information, appointment details, and service requests in the CRM/scheduling system
Follow up with clients as needed to confirm appointments or resolve scheduling issues

Minimum Requirements

High school diploma or equivalent
Excellent verbal communication and active listening skills
Strong organizational skills and attention to detail
Proficiency with Microsoft Office software
Experience with Customer Service Management (CSM) or scheduling software
Prior customer service experience preferred
Ability to multitask in a fast-paced, phone-based environment

Compensation: $15.00 - $18.00 per hour

Join the Benjamin Franklin Plumbing Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.

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